Show All Answers

1. How many times a year do you bill?

Currently, all properties in town are billed in 3-month cycles, not including seasonal customers who are billed twice a year. Each bill will be based on actual usage during the read dates as well as a flat infrastructure charge for each service. For more information on the rates please follow the Water/Sewer rates link on the left of the page in the self-service link area.

2. Why is my water discolored?

When water runs rapidly through pipes, sediment gets stirred up into the flow such as when hydrants are flushed or during the summer when usage on the system is at its highest. If your water is discolored, let the outside spigot run for several minutes until the water is clear. If you continue to have problems please call us at 508-830-4162.

3. I'm selling/buying a house in town. Do I have to change my name and address?

Your real estate agent should have taken care of this already. If you have no agent please check with the closing attorney. All outstanding utility bills stay with the property and if no closing is ordered you will be responsible for any outstanding balances due along with interest, penalties, and possibly liens.

Please note: Real estate agents must submit a Final Reading Request via email 7 to 10 business days before the closing to ensure a reading can be done on time for the closing. You can find the online submittal form on the Self Serve Information page.

4. When should I call to have my summer house turned on/off?

Coming soon we will be using an online service form. Please stay tuned for this exciting new program!

5. Do you fluoridate the water?

No, the Town does not currently fluoridate the water.

6. My neighbor is paying less then I do, why?

Your neighbor more than likely uses less water than you. We do not bill by the number of people in the house, how often you wash your car, or how many loads of laundry you do, but by the amount of water that flows through and registers on your meter.

7. I got a hanger on my door to fix something, what does that mean?

Tagging is the most effective way for our meter crew to let the homeowner know there is a repair that needs to be done. It is up to the homeowner to schedule the appointment so the work can be completed. If the homeowner does not schedule the repair, their bill will be estimated gradually higher and will not be eligible for an abatement.

8. A pipe broke, who's responsible for it?

The town is only responsible for the stop in the street and the meter itself on the homeowner's property. Anything other than those is the responsibility of the homeowner. If the street is public, the town maintains the water mains, however, if the street is private, the homeowners on that street are required to complete the repair as a group in a timely manner.